Carers Week

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Delivery Options

All orders will be dispatched by Partridges as soon as possible by either Royal Mail or by our designated courier according to the final destination, value, weight and urgency of the products.

At the basket stage, you can select your preferred method of dispatch according to how soon you need the products.

Dispatches by Royal Mail UK and Overseas – All items will be sent second class and tracking is not available.

UK courier service – All dispatches will be sent by our designated UK courier DPD. Tracking is available for these orders and the tracking number will be sent along with your dispatch confirmation email. To track an order, enter your tracking code at www.dpd.co.uk

Delivery Schedule

United Kingdom

All orders will generally be dispatched within 1-2 working days on receipt of payment and every effort will be made to deliver goods to UK destinations within 7 working days, subject to stock.

UK delivery times may also be extended to any destination in the Scottish Highlands, Northern Ireland and any offshore British islands.

Outside of the United Kingdom

All orders will generally be dispatched within 1-2 working days and every effort will be made to deliver goods within 14 - 21 working days, subject to stock.

Any deliveries outside of the UK are subject to customs clearance which may delay the delivery schedule. For information please contact your local customs office.

For urgent UK orders a same day dispatch, with delivery on the next working day, is available at an additional charge. Also for an additional charge, AM deliveries, Saturday deliveries or specified delivery days can be arranged.

For large bulk orders contact Partridges Fulfilment for delivery charges and timescales on 0844 561 1550 or orders@shop.carersweek.org

Proof of Delivery

There is no need to sign for orders sent on the standard delivery service by Royal Mail, if your order has been dispatched by courier a signature on delivery will be required. The signature does not have to be the purchaser. If no-one is available to sign for the parcel, an ‘Attempted Delivery Card’ will be left and you can arrange for the collection or re-delivery at another time.